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Return and Cancellation Policy:

Customers may return non-coffee merchandise for an exchange or full refund (minus the cost of shipping & handling) within 30 days of the ship date. Products should be unused and in original packaging. It is the customer’s responsibility to cover the cost of the return shipment. Once the product has been received by Pollard Coffee, we will email you a notification, and will credit your account.

Coffee items are not eligible for exchange or return, due to food safety standards. We do want you to fully enjoy your Pollard Coffee experience, so please reach out if you have any questions or concerns about the coffee you receive.

Shipping and Fulfillment Policy:

We roast all of our coffees to order and ship them out within 24 hours to guarantee that you receive the freshest coffee possible. Our roast days are Monday through Friday. 

**USPS is currently experiencing backlogs that may result in extended shipping times. A "Pre-Shipment" status indicates that USPS failed to scan the package upon departure and is likely in transit. If you have any concerns about your order, please contact us immediately so we can follow up with USPS.

Once a coffee is picked up by one of our shipping partners, Pollard Coffee does not assume responsibility for any damage, delays, or lost packages that may occur during shipment. Any claims should be made directly with the shipping company using the provided tracking number.

 

Pollard Coffee is not responsible for delays, lost packages, held packages, packages returned to sender, and other shipping-related issues resulting from addresses being input incorrectly by the customer.

 

Thank you for understanding!

Pollard Per Se- DBA: Pollard Coffee

Terms and conditions: This website is owned and operated by pollard coffee. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors coffee related products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
 

Privacy Policy: We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.